This Privacy Policy applies to all business processes in Prima Pharma AS, hereinafter referred to as the Data Controller. The statement provides information about data processing carried out by the Data Controller and determines the purpose and instruments of processing as well as the data processing we make on behalf of our customers based on their instructions. The processing of personal data is necessary in order for us to fulfil our contractual obligations and serve you as a customer. Personal data may also be used for the following purposes: Sales, contact with customer service, marketing, information, bookkeeping. When marketing by email/sms, an explicit consent is obtained in advance. By providing us with your personal information, you agree to the practices and conditions described in this Privacy Policy. If you object to our data protection processing, you may also have the opportunity to complain to the Norwegian Data Protection Authority.

Data controller:

Prima Pharma AS
Agathe Grøndahl gate 44 0478 Oslo
Phone: +47 91920929
Data Protection Officer:
Phone: +47 91920929

Information collected
Information can be recorded and stored when you register at, when you are in contact with sales and support either by email, chat or when you use our services.

Where do we store information about you – and where do we share your information with others?

Our online store platform is provided by Shopify Inc and data is stored in their cloud services with Shopify CDN, with data centers in several countries, including Canada.

The controller also uses services provided by third parties. Here is an overview of subcontractors where information can be stored

If you pay with Vipps in the online store (or our physical store), your phone number will be sent to Vipps for further identification.

If a payer with Klarna in the online store, personal information such as email, name, address, social security number will be shared with Klarna for credit.

Google Analytics:
Google Analytics by Google is used, among other things, to manage marketing data, to see how visitors found us, and to track the effectiveness of advertising. Information is stored in Google's systems.

We ship packages with Bring and therefore share information related to shipping, such as name, phone number and address.

Communication through email and sms

As a customer, you will be able to receive emails and sms around your customer relationship. For example, we will send you e-mail/sms related to orders you have entered, sms with tracking number, forgotten password, information around your customer account, etc. This is defined as legitimate interest and no consent will be requested. We also use email for marketing and communication. As a customer of the Data Controller, you will periodically receive newsletters as far as you have given active consent to it. It is possible to unsubscribe from the newsletter by clicking on the unsubscribe link in the emails.

Transparency and correction

You are entitled to access the information registered about you. Access can also be obtained by sending an inquiry to If the registered information is not correct or incomplete, you can require that the data be corrected in accordance with the Personal Data Act.

Storage and deletion

Information that is no longer required for the purpose for which it is designed is deleted from our systems.

Information about the use of cookies.

A cookie is a small text file that is stored on your computer. We use cookies, among other things, to remember your login, passwords in encrypted form, to improve the user experience and as part of our marketing towards new customers. When you visit our services, we set btemporary and persistent cookies. A temporary cookie is often automatically deleted when you close your browser, while durables can stay on your machine for up to one year. If you wish to learn more about cookies, can be used. The following cookies are used in our services Use of our store solutions We use cookies to, among other things, remember you as a customer and remember content in your shopping cart. Without cookies, an online store will not be able to function.

Using Klarna Payments

When our store solutions are used together with Klarna Checkout, cookies from Klarna are set. More information on

Google Analytics

Google Analytics uses cookies to analyze traffic.

Google Adwords

We make use of advertising through google's platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Facebook Pixel

We make use of advertising through the Facebook platform. Cookies are used so that advertising can be targeted based on visitor patterns.

Consent to the use of cookies

In accordance with Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through the settings in your browser.